Talent Management

Performance Management System Design

A strong performance management system creates an environment where every individual and team is focused on achieving the organization’s strategic goals. All organizations strive for this alignment but some find it hard to achieve because their performance management systems are immature or are actually working against their goals. Typical symptoms include uncomfortable conversations during performance appraisals, incentives that cause conflict between teams, and on-going engagement or retention problems.

Kwela builds custom performance management systems that will create alignment throughout your organization. Depending on your needs, we can audit and upgrade an existing system or we can develop a new system that will enable you to:

Translate strategy into goals.
Set clear performance expectations.
Provide continuous feedback.
Develop appraisal processes and tools.
Create links to reward and recognition systems.

Our philosophy is to help managers set clearly defined goals which are managed through regular coaching conversations that focus on the future and emphasize recognition over critical feedback. With these elements in place, a shared understanding of organizational direction becomes the basis for all performance discussions between managers and employees, and alignment quickly follows.