Training

Coaching Skills

This has been both relevant and practical. I'm leaving this session with the sense of optimism that I can support my staff. I've also gained greater appreciation of my peers through our discussions today. I believe we will be more inclined to turn to each other for support and advice as a result of this.

Beverley Maxwell
Director, Certification
B.C. College of Teachers

Much research has focused on the question: 'what motivates and engages staff''? The consistent answer is the behaviour – and specifically the coaching behaviours – of the manager. Employees who work for a great manager understand what is expected of them and know when they have done a good job and when they have not. Mistakes are treated as learning opportunities and the manager uses a level of control that makes sense for the employee. Just as importantly, when employees face barriers on the job, the manager makes an honest attempt to understand.

This workshop provides the core skills of a great manager, and makes extensive use of skills practices to lock in learning to the point where it can be readily used back on the job.

Results You Can Expect

Higher levels of engagement and improved retention.
Improved performance of staff members.
Increased opportunities for staff to grow their skills.

Key Focus Areas

Employee engagement & coaching
Giving feedback
Recognition
Active listening
Setting expectations

Delegating situationally
Coaching with low control
Holding one-on-one meetings with employees

Target Audience

People managers at all levels.

Time Commitment

This course is typically offered as a 1-day workshop. Results can be enhanced by including a 180 degree pre and/or post-assessment, and a short follow-up session.