Training

Conflict Resolution


	Learn to resolve workplace conflict in a way that optimizes both the solution and the relationship

The ability to resolve workplace conflict is a key differentiator in the ability of any group of individuals to function as a team. Research shows that high performing teams actually experience regular conflict, although conversations remain respectful and solution-orientated. In contrast, teams that lack a basis for conflict resolution are less likely to hold each other accountable and struggle to achieve high levels of performance. Fortunately, conflict resolution skills can be readily learned by most people, and the tools can be used effectively even when the other party has no specific conflict resolution skills.

This workshop focuses intensively on skills practice to ensure participants build a high level of confidence in the tools they have learned before leaving the room.

Results You Can Expect

Stronger relationships with others
Greater ability to positively influence people
Improved ability to problem solve with others
Negotiated outcomes that are perceived as win-win by all parties
A shift from superficial to systemic solutions
A more respectful workplace

Key Focus Areas

Assessment of personal biases
when approaching conflict
The link between conflict resolution and team performance
Active listening skills
Assertiveness without aggressiveness

Reducing defensiveness through careful framing
Determining which battles to pick, and how to match the strategy to the situation
Collaborative problem solving (achieving win-win outcomes)
Dealing with difficult people

Target Audience

All audiences, including intact teams.

Time Commitment

This program is typically offered in a one-day format, and can also run as a precursor to team-building facilitations.